Live in Las Vegas, Lindsay and Jered discuss the benefits of attending events for business owners. They note that events allow attendees to learn from the mistakes and successes of others, bypassing the need to make those mistakes themselves. They also highlight the collaborative nature of these events, where everybody can share their experiences and ideas with each other and with coaches. Jered emphasizes the importance of avoiding confusion and getting clear on next steps, while Lindsay notes the value of in-person problem-solving and the ability to get ideas directly from other attendees. Overall, they see events as a valuable resource for business growth and development.
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In today's episode, Mike and Becca discuss her journey from starting a cleaning side hustle while studying medicine in college to transitioning to a full-time career in cleaning. They also discuss the challenges she faced and the breaking point that led her to seek help and direction. They touch on the common misconception that the skills required to be a good cleaner are the same as the skills required to run a cleaning company, and how seeking help before things get out of control can prevent burnout and improve personal and professional growth.
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Suzanne, our elite program mindset coach interviews Tammy, a cleaning company owner. Tammy recently had to overcome her fear of challenging client conversations, and talks about the difficulties price increases. She was afraid of losing all her clients and having to let go of her staff. However, once Tammy better learned her numbers and found out what she was doing incorrectly, she felt empowered to move forward and make changes to her business. The lesson is to face your fears and make informed decisions to move your business forward.
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Mike & Suzanne discuss the topic of pricing and the mindset that is needed to determine pricing for services. They address the common question of how to price services, but argue that the more important question is what to believe about pricing. They explain that the fear of pricing too high or too low and how it will be perceived can be a major barrier for business owners. The hosts stress the importance of having a profit and staff retention to sustain a business, and suggest creating a "50 stack of awesome" list to help business owners believe in their own worth and the value of their services.
Love the idea, but find it overwhelming? Want to learn the next steps like, what to actually say on the call? Jump on a call with one of our coaches and learn strategies on how to grow your cleaning company and start loving your job every day! Book here
Lindsay talks about how she has received feedback from clients who have had trouble communicating with their virtual assistants and offers some tips and tricks to help with this. She discusses the importance of making communication as easy as possible between the employer and the virtual assistant, and recommends using tools like Slack, Discord, or Skype to facilitate this. She also suggests creating a standard operating procedure (SOP) to ensure consistency in tasks and to make it easier for the VA to understand their role. Lindsay then shares some other tips, such as setting expectations upfront, providing regular feedback and training, and incentivizing the VA to do their best. Towards the end of the episode, Lindsay shares some insights from her virtual assistant, Apple, on what she likes to see from her employer. The episode concludes with encouragement to employers to be patient and understanding when working with a VA, as it takes time to build a strong working relationship.
Love the idea, but find it overwhelming? Want to learn the next steps like, what to actually say on the call? Jump on a call with one of our coaches and learn strategies on how to grow your cleaning company and start loving your job every day! Book here
This episode features Mike & Jered discussing how to be successful while maintaining a positive work-life balance. Mike shares his perspective as a traditional entrepreneur, and compares his experience to Jered, a self-employed contractor. Jered started his career in marketing, working for a company managing an app that pushed coupons to users' phones. He has a marketing degree, and was the youngest person in that company. His goal was to grow his resume and get a better job, and he didn't initially have any entrepreneurial aspirations. However, he later realized he didn't have a good work-life balance and made significant changes to his situation to rebalance things in a meaningful way.
Love the idea, but find it overwhelming? Want to learn the next steps like, what to actually say on the call? Jump on a call with one of our coaches and learn strategies on how to grow your cleaning company and start loving your job every day! Book here
Joe Crews, who recently acquired a cleaning business in Florida, shares his experience about his pre-purchase expectations and the reality of running a small business. He learned that doing due diligence and understanding the business and its numbers as much as possible is crucial, as there will always be knowledge gaps. However, the more effort put into understanding the business, the better prepared one will be when unexpected challenges arise. Joe also emphasizes that the skills and experience gained from managing a large business or working in corporate America do not necessarily translate perfectly to running a small business, as it requires a different approach and a unique set of skills.
Love the idea, but find it overwhelming? Want to learn the next steps like, what to actually say on the call? Jump on a call with one of our coaches and learn strategies on how to grow your cleaning company and start loving your job every day! Book here
This episode features Gregorio, a young entrepreneur who started his cleaning company with his father. He shares his journey and experiences running a family-run business and some of the challenges they faced such as managing payroll, dealing with family dynamics, and finding a solution to the issues that kept them up at night. They joined GMCC to help with these challenges and learned that they were not alone in their struggles. The turning point for them was realizing that others had been through similar experiences and were able to successfully grow their businesses. This gave them hope and motivated them to be consistent and do what they said they would do, with the goal of having their business serve them, rather than being a slave to it.
Love the idea, but find it overwhelming? Want to learn the next steps like, what to actually say on the call? Jump on a call with one of our coaches and learn strategies on how to grow your cleaning company and start loving your job every day! Book here
Dealing with difficulties or crisis in business can be challenging. Often, in such moments, people tend to create negative meanings around events, leading to further stress and anxiety. However, it's important to recognize that the meaninghave you guys we assign to events has a significant impact on how we feel about them. It's crucial to be intentional about what we make it mean, and instead of giving in to negative thoughts, look for the learning opportunities and growth that difficulties can bring. Whether it's losing an employee, a customer, or receiving a complaint, it's essential to choose to see these events as opportunities for growth, education, and change, rather than a sign of failure or defeat.
Love the idea, but find it overwhelming? Want to learn the next steps like, what to actually say on the call? Jump on a call with one of our coaches and learn strategies on how to grow your cleaning company and start loving your job every day! Book here
This episode is from a training seminar focused on sales and communication skills. They are role-playing a conversation with a potential customer and demonstrating how to uncover their pain points and understand their frustrations. The goal is to understand the customer's needs and determine if the company can offer a solution. Emphasis is put on the importance of establishing a clear understanding of the situation, asking questions to get to the root of the problem, and making sure both parties are on the same page. The role-play focuses on a customer who had issues with their previous cleaning company, with frustration showing up as anger due to poor quality and inconsistent timing.
Love the idea, but find it overwhelming? Want to learn the next steps like, what to actually say on the call? Jump on a call with one of our coaches and learn strategies on how to grow your cleaning company and start loving your job every day! Book here
In this podcast episode, Lindsay Bjorklund deep dives into the role of a client happiness manager in a cleaning company. She argues that every cleaning company should have one and that their main goal should be to make clients happy. To measure the success of the client happiness manager, she suggests using metrics like client turnover rate and the number of positive reviews compared to negative reviews. The client happiness manager should also be knowledgeable about the clients and have a pulse on their satisfaction. She recommends setting goals for these metrics to keep track of the client happiness manager's performance.
Love the idea, but find it overwhelming? Want to learn the next steps like, what to actually say on the call? Jump on a call with one of our coaches and learn strategies on how to grow your cleaning company and start loving your job every day! Book here
Today on the podcast, we have Mike chatting with one of our wonderful in house marketers Callum. Callum works directly with our clients on almost a daily basis, and part of his job is to answer all their marketing questions and send them in the right direction. He understands the pain of a cleaning company owner better than most. Listen in as they chat about Calum’s top tips for advertising.
Love the idea, but find it overwhelming? Want to learn the next steps like, what to actually say on the call? Jump on a call with one of our coaches and learn strategies on how to grow your cleaning company and start loving your job every day! Book here