In this podcast episode, Lindsay Bjorklund deep dives into the role of a client happiness manager in a cleaning company. She argues that every cleaning company should have one and that their main goal should be to make clients happy. To measure the success of the client happiness manager, she suggests using metrics like client turnover rate and the number of positive reviews compared to negative reviews. The client happiness manager should also be knowledgeable about the clients and have a pulse on their satisfaction. She recommends setting goals for these metrics to keep track of the client happiness manager's performance.
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